Refund policy

RETURN & REFUND POLICY

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS. RETURN SHIPPING CHARGES APPLY.

Can I return my order?

Yes, you can.

If you are not satisfied with the item(s) you ordered, you may return them within 30 days of receiving your order.

To be eligible for a return, the following conditions must be met:

  1. The item must include all original parts, accessories, and packaging exactly as received.

  2. The product must show only normal handling. Damage caused by careless handling or misuse is not eligible for return.

  3. Products for which hygiene is important must be thoroughly cleaned before the return process begins.

  4. Any manufacturing defects must be reported immediately upon receipt of the product.

  5. We reserve the right to charge the customer for return shipping costs.

  6. Returns will be processed within 7 business days. If all return conditions are met, the return will be officially approved within this period.

We reserve the right to refuse returned items if we believe they have been used or damaged through no fault of our own.

How do I return my order?

If your order meets the conditions above, please follow the steps below to begin the return process.

Step 1

Send an email to:

YOUR STORE EMAIL

Step 2

Please make sure your email includes the following information:

  • Order Number

  • Reason for the return request

  • Photo of the product (if damaged or defective)

  • Customer's Full Name

  • Customer's Address

Once we receive your request, we will provide you with the correct return address.

Please do not send your return to the sender's address shown on the package. We will provide the appropriate return address after your request has been approved.

The customer is responsible for all return shipping costs.

A. CANCELLATION POLICY

Right of Cancellation

You have the right to cancel your purchase within 14 days from the day you, or a third party designated by you (other than the carrier), receive the goods.

Because we operate with a fully automated fulfillment system, orders begin processing immediately after they are placed.

For this reason, we are unable to stop or cancel an order once it has entered the fulfillment process. Therefore, cancellations are no longer possible after the order has been shipped.

To exercise your right of cancellation, you must notify YOUR STORE NAME by sending a clear statement of your decision (for example, by email).

Your cancellation will become effective once we have received the returned goods.

The buyer is responsible for all return shipping costs.

Orders Already in Transit

Since many of our products are shipped directly from our warehouse in Asia, delivery times may be longer than domestic shipments and are beyond our control.

If your order has already been dispatched, it cannot be canceled.

Please wait until you receive the goods and then submit your return request.

You are welcome to notify us in advance that you intend to return your order.

To help us process your refund as quickly as possible, we kindly ask that you provide us with your return shipment tracking confirmation.

Consequences of Cancellation

If you cancel this contract, we will refund all payments we have received from you, excluding the original delivery costs (except for any additional costs resulting from your choice of a shipping method other than our least expensive standard shipping option).

Your refund will be issued without undue delay and no later than 14 days after:

  • We receive your notice of cancellation, and

  • We receive the returned goods.

Refunds will be made using the same payment method you used for the original transaction unless we have expressly agreed otherwise.

No additional fees will be charged for processing your refund.

Return Shipping Address

ALL RETURNS MUST BE SHIPPED TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.